Find out what actually failed
- Send a test response with a unique value you can search for.
- Check the form's submissions dashboard or storage destination for that exact response.
- If it is stored, check the recipient's spam, promotions, quarantine, and forwarding rules.
- If it is not stored, inspect the form action, required fields, network response, and the published site's configuration.
Use storage as your source of truth
An email alert should prompt you to act; it should not be the only record that a lead existed. YetiForm stores submissions in its dashboard, so you can review responses even when a notification is not visible in the inbox. That does not guarantee that every email provider will deliver or display every message.
Improve the follow-up workflow
Send test notifications to the real recipients, use a clear subject, and keep a consistent owner for the inbox. Where appropriate, send copies to other team addresses or log submissions to a shared Sheet. Avoid placing sensitive data in broad email distribution lists.
Recheck after changes
Repeat the test after changing a sender, recipient, form action, or domain configuration. A successful test from one mailbox does not prove that every company mail system will treat the message the same way.